TERMS & CONDITIONS

Thank you for your trust and interest in our company. Confirmation of a proposed offer implies full acceptance of the conditions of sale of CLS Services Sàrl (LLC) set out below. We recommend that you read them carefully before signing the confirmation.

The website Okilea.com is owned and operated by CLS Services Sàrl headquartered in Biel / Bienne (Switzerland).

  1. Warranty

    The information provided on this site has no contractual value. It is not exhaustive and is provided for information purposes only. When drawing up the contract, CLS Services will provide all necessary information to program your stay.


  2. Contract

    The language of the contract and any other correspondence (proposal, etc.) is French but an English translation will be available for these documents if requested. In case of dispute, the French version shall prevail.


  3. Validity of Offer

    As long as the vacation project has not been validated by a sales contract, its value is indicative. The final contract price may be different than the project for specific or unforeseeable reasons that is why CLS Services reserves the right to change prices.

    If the price change exceeds 10% of the total, either you can cancel the offer free of charge within 5 days of receipt of the information concerned or you can change your bookings if possible and alternatives can be proposed instead of a cancellation. This will result in the establishment of a new quote that you must re-confirm in writing.

    In case of cancellation, payments already made will be fully refunded (excluding processing fees and operating costs).

    The validity of the offer is up to 30 days.

    Contractual agreements apply to all travellers.
    Terms & conditions become part of the contract as soon as the reservation is confirmed.


  4. Data Protection

    The data collected will only be used to provide and achieve the personalized service requested.

    We undertake to collect and retain data to only send you offers, customized proposals to be made, and keep you informed about the company. And if you wish, to inform you as well of future events that might interest you.

    Personal data will not be communicated to anyone outside CLS Services except for third-party providers mentioned in the quotation regarding the package « PREMIUM ».


  5. Prices and Terms of Payment

    5.1 Prices
    Our prices are quoted in CHF (Swiss Francs) and include tax.

    Operating costs and processing fees of CHF 50.– will be charged regardless the selected package.

    The services provided in the BASIC, BASIC +, PREMIUM packages are strictly limited to those described in the offer.

    Additional and particular services or requests, which are calling for more organization generate additional costs , will be charged accordingly.

    The following services are not provided by CLS Services:
    • Round Trip Transportation between your home and Switzerland
    • Procedures and conditions for applying for visas
    • Cancellation and repatriation insurances
    • Rental car in Switzerland (exceptions Additional Services: specific vehicle as a limousine, old car...)

    5.2 Local taxes and fees
    The price of accommodation offered by CLS Services include local taxes and fees, but some visitor taxes, depending on the canton are payable at the hotel. We cannot include them in the price of our offer. It is your hotel accommodation that will charge you and collect them.

    5.3 Terms of payment
    For BASIC and BASIC + packages, full payment must be made at the time of confirmation in order to receive all the necessary information to organize your own reservations. This information will be sent by email. 

    For PREMIUM package, full payment of the price will also be required upon confirmation of acceptance of the offer in order to prepare the organization of your stay in the best way.
    The payment of the trip is made by credit card or PayPal. We send you the documents by email and/or mail on receipt of the total amount of the invoice.


  6. Cancellation Terms and Charges

    For BASIC and BASIC + packages, once you have confirmed and paid the offer, if you cancel a part or all your trip , you are not entitled to claim refunds.
    For PREMIUM package, once you have confirmed and paid the offer, if you cancel a part or all your trip , the following fees will be charged:
    • 30 to 10 days before arrival date: 35% of total price
    • 10 to 5 days before arrival date: 50% of total price
    • 5 to 1 days before arrival date: 75% of total price
    • On day of arrival: 100% of total price

    If for any reason you must interrupt your trip, the remaining services is automatically cancelled. Any refund for unused services is excluded.

  7. Responsibilities

    CLS Services is not responsible for services provided by third parties.
    Responsibility CLS Services is not liable for any modification of the travel program resulting from a case of force majeure, measures taken by the Authorities, or third parties errors or delays.

    Some events, excursions, sportive, outdoor or extreme activities, and other local services may present health or safety risks or require a good or specific physical condition. It is at your own risk or under the conditions and terms of services providers involved in these activities.
    We disclaim any responsibility for these services.
    Besides, it is mandatory for some of them to take out liability insurance.

    Links may be offered to you to access the published websites operated by third parties. CLS Services is in no case liable directly or indirectly, for any violations of laws and regulations applicable as well as the consequences of those affected by these third parties. CLS is not binding contractual liability or financial responsibility for any dispute that may arise from the use or viewing of these sites and third party services.

    Claims must be made in writing to CLS Services, Chemin Tiefenmatt 28 – 2503 Bienne – CH


  8. Governing Law and Jurisdiction.

    In case of dispute, only the provisions of Swiss law shall apply. The Jurisdiction is located in Biel / Bienne (Switzerland).


  9. Copyright and Intellectual Property

    All text, images, logos, pictures, graphics and other elements appearing in the pages of this site are subject to copyright and other intellectual property. They are the property of CLS Services or used on the site with special permission of their rights holders. They may not be reproduced or used for commercial purposes totally or partially.


  10. Editorial Deadline

    The present General Terms and Conditions of Sale were established on March 31st, 2014.
by moxi